Sagility Health Acquires BirchAI
Sagility LLC, one of the leading technology-enabled services providers in the healthcare services space, announced its acquisition of Seattle-based BirchAI. BirchAI is a healthcare technology company offering cloud-based, GenAI call technology built by experts in transformer-based natural language processing. BirchAI enables clients to reduce operational costs by providing various AI-powered real-time customer support solutions to manage complex healthcare transactions.
Hospital Sector is Under Siege
Each year there are over 34 million admissions across the more than 6,100 hospitals in the United States. Never before has this critical healthcare infrastructure been so needed, and yet, never before has it been under such duress. The convergence of deep and profound financial pressures is crashing into workforce issues, with one exacerbating the other. Having a deeper appreciation of this will better inform entrepreneurs and investors on how best to partner with hospitals.
The AI Copilot Market Map
This word is a great metaphor for the new wave of AI software applications designed to give humans superpowers in the workplace. At Obvious, we see AI as ushering in a major transformation to how we find and do our best work.
BirchAI announces partnership with Verint
SEATTLE - “BirchAI today announced its partnership with Verint, an industry leader in customer engagement solutions. Birch Assist reduces average handle time by up to 35%, and will be available this summer on the Verint Marketplace.”
BirchAI announces partnership with Five9
SEATTLE — “BirchAI today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Birch Assist reduces Average Handle Time (AHT) by up to 35%, and is now available on the Five9 CX Marketplace…”
The Economist on BirchAI in call centers
“It is also great for startups turning the output of foundation models into products. BirchAI, which aims to automate how conversations in health care-related call centres are documented…”
BirchAI CEO Kevin Terrell in Forbes
“Transformer-based NLP can now automate complex dialogue and document workflows that used to require highly trained employees. Healthcare, with its lagging productivity and aging workforce, is one sector where the need for this technology is particularly pronounced.”
BirchAI CTO Yinhan Liu in Forbes
“Today’s pre-trained models are incredibly powerful, and even more importantly, they are publicly available,” said Yinhan Liu, lead author on Facebook’s RoBERTa work and now cofounder/CTO of healthcare NLP startup BirchAI. “For those teams that have the know-how to operationalize transformers, the question becomes: what is the most important or impactful use case to which I can apply this technology?”
The Sequence Interviews Yinhan Liu
I started my undergrad as a Chemical Engineering major and added a math major – not focused at all on CS. I didn’t get my start in the field until I took an ML class during my first semester of grad school, which inspired me to spend a lot of personal time reading AI-related papers. I eventually made my way to Facebook AI Research, where I had the opportunity to work with some great people at an important time in NLP history.
GeekWire: AI2 spinout BirchAI lands $3.1M for healthcare customer support platform
A new spinout from the Allen Institute for Artificial Intelligence, BirchAI, has landed $3.1 million in seed funding for its software to streamline customer support for healthcare companies.
BirchAI Raises $3.1m Seed Round
BirchAI, the leading AI platform for healthcare customer support, today announced $3.1 million in seed financing led by the AI-focused venture capital firm Radical Ventures.